Frequently Asked Questions

What is Secured WiFi Package Plan?

Secured WiFi is a Plan that offers security for your network from scams and attacks. Your personal bodyguard when connected to CelcomDigi WiFi. It comes bundled with CelcomDigi Business 5G WiFi.

Who can subscribe to this Plan?

This package is open to all New and Existing CelcomDigi Business Customer with valid BRN.

Does the bundle come with commitment contract?

Yes, it comes with a 24-month contract

What is the Geran Digital PMKS Madani?

An initiative from the Malaysian government to help Micro, Small and Medium Enterprises (MSMEs) improve digitisation applications in their daily business operations. The grant will match 50% or up to RM5,000 for eligible businesses. This grant is only applicable for the first 12 months of the contract bundle.

How do I qualify for this Digital PMKS Madani grant?

To qualify your business needs to be pass these criteria:

  • Available to MSME and Cooperative registered under the relevant laws of Malaysia.
  • The company is at least 60% owned by Malaysian citizens.
  • The company has been in operation for at least six months.
  • The company has a minimum average annual sales turnover of RM50,000.
  • Must not have received previous Digitalisation Matching Grants.

Are all products subjected to the 50% off or up to RM5,000 from the Geran Digital PMKS Madani?

Only selected solutions offered by CelcomDigi come with the 50% off rebate for the first 12 months of the contract bundle.

What does 'post distribution' mean?

Post distribution shows the types of content you posted (images, videos, etc.) and how frequently each type was posted. This helps identify which content formats are most used and most effective.

Any additional cost involved?

Processing fee (RM10/line), SST and proration (if any).

What are the offers in Secured WiFi package?

You will get a bundle included of:

  • 1 x Cisco Umbrella WiFi Security
  • 1 x Business 5G WiFi (up to 500Mbps)
  • 1 x Free 4G/5G dual WiFi Router

What is Cisco Umbrella?

Cisco Umbrella is a cloud-based security solution that blocks malicious domains, IPs, and URLs at DNS (Domain Name System) and IP layers before connections are made. It also includes a secure web gateway, cloud firewall, and threat intelligence for comprehensive network protection.

How does Cisco Umbrella work?

Cisco Umbrella inspects and filters internet traffic using DNS. When you try to visit a website, their DNS request is routed through Umbrella's global data centers. Safe sites are allowed, while malicious ones are blocked, preventing access.

What is DNS layer security and how does this help my business?

Domain name system (DNS) layer security acts as the first line of defense. It stops malware earlier and prevents callbacks to attackers if infected machines connect to your network. It’s the primary target of cyberattacks as people tend to pay less attention to it.

Is it important to encrypt databases and customer information in a company?

Yes. And here’s why:

  • It prevents security attacks and intruders will not be able to breach data.
  • It helps to protect remote workers and prevents cybercriminals from intercepting unsecured public Wi-Fi connections.
  • It increases consumer trust. By complying with certain encryption standards, this could give you a competitive advantage.

How would Cisco Umbrella be set up to my WiFi?

No installation or set up needed. Our system integrator will provision your WiFi remotely with Cisco Umbrella service once your connectivity is successfully activated.

Can Cisco Umbrella protect remote workers?

Cisco Umbrella WiFi security only extends protection to those that are connected to the CelcomDigi WiFi network. Beyond the coverage area of CelcomDigi’s WiFi network, workers will not be protected unless they are on the CelcomDigi Cisco Umbrella Mobile Security.

What kind of threats can Cisco Umbrella protect against?

Cisco Umbrella guards against various threats, such as malware, phishing, ransomware, and command-and-control callbacks. It also prevents data exfiltration and ensures compliance with security policies.

Can I use this service whilst roaming overseas?

No, you cannot use this service outside Malaysia.

What is Business 5G WiFi?

Business 5G WiFi offers easy, seamless connectivity with router that requires no complex setup, allowing you to quickly access the internet without any installation.  

How do I install the router?

Setting up is super easy. The advanced 5G home router connects wirelessly to the network so there is no need for ethernet cables or extra hardware.  

Just plug it in where you get the strongest 5G signal in your home – as close to a window as possible.  

A strong signal is indicated by the LED light on your router.

How fast is the Internet connectivity?

You will enjoy Internet speed of up to 300Mbps via WiFi and 500Mbps via cable.

What happens if my area has intermittent 5G connectivity?

Upon intermittent 5G connectivity, you will be connected to a 4G network.

Where can I check the 5G coverage area?

You may check here or visit the nearest Celcom or Digi outlets to check whether your address falls within the 5G coverage area.

Does the 5G home WiFi come with calls and SMS?

This plan does not support calls and SMS.

Can I use this service whilst roaming overseas?

No, you cannot use this service outside Malaysia.

If I have exceeded the Fair Usage Policy (FUP), can I continue to browse?

Yes, upon exceeding the Fair Usage Policy (FUP) allocation of (1000GB), the speed will be throttled down to 512kbps until your next billing cycle. To continue the service at regular speeds, you may purchase an add-on Internet plan.

What are the available add-on Internet packages?

You can purchase any of the following add-on Internet packages below:

How do I purchase an add-on Internet plan?

You can purchase an add-on Internet plan via the Celcom Life app, Celcom Life Hub, MyDigi app or by dialing *200#.

If I have an active Plus Daily Plan subscription, which Internet quota will be utilized first?

The Plus Daily Plan will be utilized first.

Can I purchase multiple Plus Daily Plan subscriptions?

No. Multiple purchases upon active subscription for Plus Daily Plan is not allowed.

Will I get to view the Internet add-on plan I have subscribed to?

Yes. You can view the Internet add-on plan you have subscribed to via the Celcom Life app, Celcom Life Hub & MyDigi app. However, your Plus Monthly Plan quota will be added to your base plan Internet quota.

What happens to my unutilized Internet add-on plan quota upon expiry of the subscription?

Any unutilized quota will be forfeited after 24 hours for the Plus Daily Plan, or upon renewal of your bill cycle for the Plus Monthly Plan.

What is the warranty period for the router?

The router has a warranty period of twenty-four (24) months.

What if my router is faulty and needs replacement?

The provided Plug-and-Play WiFi routers are covered by a limited warranty during your contract period.

Where do I go to replace a faulty router?

You can walk-in at any Celcom Bluecube & Digi Stores for a device replacement.

What devices can I connect to the 5G home router?

You can connect any Wi-Fi capable devices in your home to the 5G home router, from PCs to laptops to set top boxes to smart appliances.

What is the difference between the 2.4 GHz and 5 GHz signal on my 5G home WiFi plan?

The 5 GHz signal is faster but covers a shorter distance and has weaker wall penetration. The 2.4 GHz signal is slower but covers a greater distance with better wall penetration.

Who owns the router?

The router remains CelcomDigi's property throughout the contract period. Customers will obtain ownership and entitle to the router upon expiry of your contract period. For clarity, in the event you opt for service cancellation before the contract expires, you may keep the router subject to payment of termination penalty charges.

What happens if the 5G WiFi router provided by CelcomDigi was damaged or lost during my contract period?

Any loss or damage (physical damage, water damage, lightning strike, burned, or negligence by customer) due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable, you will be offered with an outright replacement option at RRP.

Can I purchase the router without a contract?

No, the package comes with 24-month contract.

Can I keep the router(s) once the contract period has expired?

Yes, the router ownership will be transferred to you once the contract expires.

Can I terminate my plan before the contract ends?

If you terminate before the contract ends, it will trigger a penalty and early termination fees apply.

How do I terminate my contract?

Termination of service can be made to CelcomDigi careline by dialing *1111.

Can I terminate one of the packages included in the bundle?

No, you cannot terminate individual packages within the bundle. The entire bundle must be terminated as a whole.

Back
© Copyright 2024 CelcomDigi Berhad (Formerly known as Digi.Com Berhad) [Registration No. 199701009694 (425190-X)]. All Rights Reserved.
© Copyright 2024 CelcomDigi Berhad